Lighting Controls Service Contracts

Control Service Plans offer proactive, onsite and remote diagnostics, configuration changes, training, and software/firmware updates typical of maintaining lighting control systems. Service Plans help facility managers and owners maintain their investment for optimal performance and maximum value.

Our service agreements are designed to continually meet the dynamic and changing needs of your business and facilities. By investing in a service agreement, you can take complete advantage of the features and functionality your Lighting Control system offers, getting the full value it was designed to deliver.

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Dedicated Service

Direct access to our Professional Service team, including emergency service and expedited warranty

Proactive Maintenance and Troubleshooting

Remote or on-site diagnostics available

Budgeted Service

Plans tailored to your needs with planned and unplanned visits

Optimized Energy Savings

Managed updates and configuration adjustments to enhance your building’s lifecycle

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Covered Covered
Support Item Warranty Service Contract
Technical Phone Support ☑ ☑
Remote Programming ☒ ☑
Onsite Support and Programming* ☒ ☑
Warranty Material Replacement ☑ ☑
Labor Covered For Warranty Replacement ☒ ☑
System Audit* ☒ ☑
Customer Site or Remote Training ☒ ☑
Emergency Response* ☒ ☑
Travel Included in Pricing* ☒ ☑

*Number of days available for onsite support varies by plan.

CONTRACT FAQs

Yes. The factory warranty, per the standard terms and conditions of sale, is valid regardless whether or not you have a service contract.

Technical Phone Support walks you through the troubleshooting process, while Remote Programming can actually make changes to your system configuration and programming.

No. An extended warranty simply extends the length of time covered by the standard warranty. The warranty terms remain consistent with the standard terms and conditions of sale unless explicitly stated otherwise by Laface & McGovern.

Yes. A service contract can be customized to meet the unique needs of your installation.

Yes. You can have after-hours phone support included in your service contract.

Yes. Our standard contracts are from 1 to 5 years, but the specific duration of your contract can be negotiated.

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